Shipping policy
Thank you for shopping with Surfthredz! We are committed to delivering quality clothing to you in a timely and reliable manner. Please review our Shipping Policy for both Australia and International orders.
1. Shipping Options:
- We offer free standard shipping services various centres worldwide to most countries. During the checkout process you will benotified if we are unable to deliver to your location.
2. Estimated Delivery Times:
- Standard Shipping: Processing your orders commence within 24 hours of pyament. Estimated delivery times are typically 4-7 business days, depending on the distance of your location to our facilities around the world. Sometimes remote locations can take up to 12 business days or longer due to local delivery companies.
- Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.
4. Order Tracking:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number, so you can monitor the status and progress of your delivery.
5. Shipping Restrictions:
- Please ensure that your selected products comply with your country's import regulations. Surfthredz is not responsible for any customs or import duties that may apply.
6. Shipping Partners:
- We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders.
7. Delivery Address:
- It is important to provide accurate and complete shipping information during the checkout process. Surfthredz is not responsible for orders delayed or misdirected due to incorrect addresses provided by customers.
8. Shipping Notifications:
- Throughout your order's journey, you will receive email notifications, including order confirmation, shipping confirmation, and delivery confirmation.
9. Contact Us:
- If you have any questions or need assistance regarding your order or shipping, please contact our customer support team at our Contact us page.
Thank you from the Surfthredz team!